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Job Positions Available

  • Clinical Services Support Representative

    Epividian

    Epividian is a healthcare technology and independent research organization. We provide healthcare analytics and technology-enabled services to healthcare clinics across the country. Epividian is also working with researchers within the clinics and among the broader research community to conduct observational epidemiology research with real world evidence. Together these combined technologies and services are helping to build a large research ecosystem that brings together treaters at the point of care along with investigators to deliver truly exceptional outcomes data and research.

    Job Summary

    The primary responsibility of this position is to help the clinics we serve in their routine needs in the use of our CHORUS service and observational studies. This individual should have experience with healthcare clinics and technology such as Electronic Health Records (EHR) systems and data reporting tools. Most importantly, this person will have the combined skills and experience to deliver outstanding, personalized service. This person will interact frequently with technologists, data analysts and business managers within Epividian as well as staff at healthcare clinics that include caregivers, administrative staff, researchers and technologists.

    Principal Responsibilities

    • Assist clinical customers with their use of their CHORUS service with e-mail and phone support. This includes routine technical assistance to support access, permissions and usage, as well as reports and data included.
    • Field new requests for customized reports or other services. Assist with preparation of quotations and sales orders.
    • Conduct or assist user training and information webinars, both online and on site.
    • Work with Epividian IT team to address reported issues and the resolution. Assist customer with distribution of new and updated reports, ongoing maintenance, etc.
    • Work with the IT staff at clinics to address routine issues dealing with interfaces, security, other systems or data that interact with Epividian.
    • Support and management of prospective observational studies among participating clinics and other long-running projects. This includes site monitoring activities, routine customer support, following protocol guidelines, scheduling routine meetings, assisting with IRB submissions and other activities related to support of observational studies.
    • Maintain customer records of history of correspondence, contracts and sales orders, and deliverables.
    • Assist with meeting and event planning, such as information sessions and other marketing activities.

    Required Skills

    • Bachelor’s degree
    • Exceptional communication and customer service skills. Ability to document and use a variety of tools to track customer issues through resolution.
    • Experience with supporting information technology in the healthcare environment.
    • Ability to follow critical privacy and security guidelines, including HIPAA and HITECH.
    • Proficiency with Microsoft Word, Excel, PowerPoint, Outlook.
    • At least 3 years overall work experience.
    • Some travel required.

    Highly Desired Skills

    • Any experience using databases and reporting tools is highly desirable.
    • Experience working inside of a clinic or in direct support of clinical staff.
    • Support of caregivers treating chronic disease, particularly HIV/AIDS.
    • Knowledge of research protocols, epidemiology and clinical guidelines.

    Working at Epividian

    This is a full time position at our Durham, North Carolina office. Epividian is a growing company with lots of opportunities for learning and advancement. We offer competitive compensation and benefits that include health, dental, vision, disability, and life insurance in addition to paid time off.

    Contact

    Rodney Mood
    Chief Operating Officer
    rodney.mood@epividian.com

  • Systems Administrator

    Epividian

    Epividian is a healthcare technology and independent research organization. We provide healthcare analytics and technology-enabled services to healthcare clinics across the country. Epividian is also working with researchers within the clinics and among the broader research community to conduct observational epidemiology research with real world evidence. Together these combined technologies and services are helping to build a large research ecosystem that brings together treaters at the point of care along with investigators to deliver truly exceptional outcomes data and research.

    Position Summary

    Epividian is a small startup that is looking to formalize its system administration practices, improve on the security of our systems, and prepare our infrastructure for future growth. We are seeking candidates who can lead projects, communicate effectively with internal and external customers, and deliver quality results. Some of the responsibilities that the systems administrator will be assigned with are:

    • Assist the Security Officer in the development, application and maintenance of the Epividian security policies and procedures:
      • BCP/DR plan development and testing
      • Implement server and laptop backup procedures and test regularly
      • Risk Management planning and testing
      • Incident Response Plan creation, maintenance and testing
      • Monthly review of server logs
      • Monthly review of electronic Patient Health Information Access log
      • Perform regular internal vulnerability scans with issue remediation
      • Work with the Epividian Security Vendor in performing external vulnerability scans with issue remediation
      • Review, monitor, and improve workstation security
    • Collaborate with our hosting vendor in the support and maintenance of the Epividian server environment:
      • Identify Windows Server issues and work with vendor to resolve
      • Identify SharePoint issues and improvements, and work with vendor to resolve
      • Ensure the server software is properly licensed, patched and maintained
      • Administer Active Directory and Group Policy Objects
      • Work with vendor on an infrastructure, VM refresh project to replace hypervisors, IDS appliance, and SIEM; and upgrade Windows Server, SQL Server and SharePoint
    • Maintain the local office network
    • Administration of the Epividian Office 365 tenant
    • Procurement, setup and maintenance of the Epividian workforce member laptops
    • Collaborate with the development teams and product owners to plan infrastructure requirements for new applications or features
    • Define and document best practices and support procedures
    • Maintain inventory and asset configuration documentation

    Required Skills

    • 3 or more years of systems administration experience specifically with Microsoft technologies (Windows Server, Microsoft Azure, Office 365)
    • Previous working knowledge of HIPAA and HITECH, and implementing the requirements of those regulations into a security program
    • BA/BS degree
    • Strong analytical and problem-solving skills
    • Strong organizational, multi-tasking, and time management skills

    Working at Epividian

    This is a full-time position at our Durham, North Carolina office. Epividian is a growing company with many opportunities for learning and advancement. We offer competitive compensation and benefits that include health, dental, vision, disability, and life insurance in addition to paid time off.

    Contact

    Ted Ising
    Chief Technology Officer
    Epividian, Inc.
    Office: 919-741-4671
    ted.ising@epividian.com

  • Senior Data Integration Programmer/Analyst

    Epividian

    Epividian is a healthcare technology and independent research organization. We provide healthcare analytics and technology-enabled services to healthcare clinics across the country. Epividian is also working with researchers within the clinics and among the broader research community to conduct observational epidemiology research with real world evidence. Together these combined technologies and services are helping to build a large research ecosystem that brings together treaters at the point of care along with investigators to deliver truly exceptional outcomes data and research.

    Position Summary

    The Senior Data Integration Programmer/Analyst will be the subject matter expert in the continually evolving data models of Electronic Health Record (EHR), Practice Management, Pharmacy, and other data collection systems in use at our client sites; developing extraction logic and integrating the data from the disparate systems into the Epividian common data model.

    This is a customer facing role in that the analyst will be expected to work with our clients’ IT groups and clinical leads to develop the integration file formats and methods that work best with the source systems and our clients’ workflow processes, and that will provide the necessary information to support client reporting and Epividian studies.

    The analyst must be able to research new and complex data models and make sense of the medical data being documented. The analyst will be expected to be able to research data issues found within the Epividian data model, trace those issues back to the customer source systems, and determine if and how the integration would need to change to correct the identified issues. The analyst will use their strong SQL skills and Epividian’s proprietary data management tools to ensure that the ETL processes are converting, classifying, and transforming the patient data properly, and will develop new methods of standardizing the data received from the disparate source systems.

    Epividian is a small startup and, as such, the analyst will be exposed to many technologies and IT concepts including database development, ETL development, business analysis, systems analysis, data analysis, and business intelligence.

    The analyst must be a motivated individual who can thrive in a fast-paced and dynamic atmosphere while delivering complete and quality solutions.

    Responsibilities

    • Design, develop, tune and maintain SSIS packages to perform the ETL process
    • Design and develop SQL server stored procedures, functions and views to be used during the ETL process
    • Create ETL technical specifications and design, develop, test, and support optimal data solutions
    • Document ETL data mappings, data dictionaries, processes, programs, and solutions as per established standards for data governance
    • Perform problem assessment, resolution and documentation for existing ETL packages, mappings and workflows in production
    • Performance tune the ETL process and SQL queries, and recommend and implement ETL and query tuning techniques

    Required Skills

    • Expert knowledge of relational databases, Microsoft SQL Server, SSIS, T-SQL, and SQL
    • 3 or more years of Healthcare IT, specifically in data integration and analysis
    • 5 or more years of IT experience with a focus on data integration, data management and analysis
    • BA/BS degree
    • Strong analytical and problem-solving skills
    • Strong organizational, multi-tasking, and time management skills

    Working at Epividian

    This is a full-time position at our Durham, North Carolina office. Epividian is a growing company with many opportunities for learning and advancement. We offer competitive compensation and benefits that include health, dental, vision, disability, and life insurance in addition to paid time off.

    Contact

    Ted Ising
    Chief Technology Officer
    Epividian, Inc.
    Office: 919-741-4671
    ted.ising@epividian.com

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